Return Policy
Learn about our return and refund policy for indoor plants
Our Commitment
At Kheflaxxyx, we want you to be completely satisfied with your indoor plant purchase. We stand behind the quality of our plants and are committed to ensuring you receive healthy, beautiful plants.
Return Eligibility
If you receive a plant that is damaged, unhealthy, or not as described, please contact us within 48 hours of delivery. We will work with you to resolve the issue, which may include replacement, refund, or store credit.
Return Process
To initiate a return, please contact our customer service team with your order number and photos of the plant in question. We will review your request and provide instructions for returning the plant if necessary.
Refunds
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned plant. Shipping costs are non-refundable unless the return is due to our error.
Plant Care
Please note that plants are living organisms and require proper care. Returns due to improper care or neglect may not be eligible for refund. We provide detailed care instructions with every order to help ensure your plants thrive.
Contact Us
If you have any questions about our return policy or need to initiate a return, please contact us:
Kheflaxxyx
814 Aspen Street, Salt Lake City, UT 84101
Phone: +1 (801) 555-0112
Email: info@kheflaxxyx.world